Return Policy
We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.
All products that are Beril Ates Editions are identified on the product detail page. If for any reason you are not satisfied with your purchase of an Beril Ates Edition, you may return it within (15) days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. The product must be returned unused, re-saleable, in perfect condition in its original packaging.
Please follow these instructions for returns:
- Send us an email (berilatesshop@gmail.com) with name, order number and a short description of
why the product will be returned, as this will help us to understand if there is anything we could be doing better with our product or service. - Please print out the below Return Authorization form, fill it out, including your Return Merchandise Authorization number (RMA#) and enclose in the return shipment of the artwork.
- ReturnAuthorizationForm.pdf
- Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
- Ship it back to us: Teşvikiye Mah. Ahmet Fetgari Sok. Divan Apt. 54/6 Nişantaşı Şişli İSTANBUL / 34365
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to berilatesshop@gmail.com. A representative will get back to you in 2 business days on how to proceed with your order.
